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Organic Vanilla Extract, Pods & Paste terms and conditions of sale

Freight rates

AUCost: $25.00
CACost: $25.00
JPCost: $25.00
NZFor orders up to $75Cost: $10.00
NZFor orders over $75Cost: $0.00
Rural DeliveryCost: $0.00
SGCost: $25.00
UKCost: $25.00
USCost: $25.00

Terms & Conditions




Out of Stock and Backorders

As our products are handmade in small batches there may be times when our stock levels mean we are unable to fill your order.  If this occurs we will contact you with the option of a backorder or a refund.



Refund or Replacement Policy

If for any reason you are not satisfied with your product, it will be replaced for you, exchanged for a product of the same value, or the total amount will be refunded, providing goods are returned within 14 days of receipt. 

If you think that you have a valid reason to return a product please contact us by email  to arrange a return. 



Pricing & Payment Policy

All prices stated are inclusive of GST (Goods and Service Tax).

Payments through our website's shopping cart are transacted by Paypal.

Any refunds to payments made via Paypal will be effected via Paypal. Period.

No credit card information is stored by this website.

Payments made by internet transfer can be made to our bank account please contact us for details of our bank account if they have not come through on your invoice.



Product Guarantee

Koefaga Vanilla takes pride in and stands by the quality of our products. We guarantee the freshness and quality of our products



Shipping

All orders are shipped by courier.   Our delivery charges are:
New Zealand

  • If your order is over $75.00 then delivery is FREE.
  • If your order is under $75.00 then the delivery fee is $6.00

International
Please contact us by email  for a delivery option.



Retailers and Wholesale Customers

For our retailer and wholesale price lists and order forms or general wholesale enquiries, please contact us  by email



Privacy Policy

Koefaga Vanilla is committed to protecting the privacy of its customers and using any information collected in a responsible manner. We collect details such as your first and last names, your delivery address, telephone number, and email address when you purchase our products.

This information is used so we can contact you, let you know when your product has been despatched, and keep you informed of any new products or specials. This information is never sold, traded, or shared with any third party. We will immediately remove you from our database if requested.



Using Vanilla4Cooking.nz

Patco products Ltd is our company that owns 'Koefaga Vanilla' and the 'vanilla4cooking.nz' domain.

The term 'us', in these terms and conditions, refers to our company and trading names noted above.

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.



The Vanilla4Cooking website

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

You must not damage, interfere with or disrupt access to this website or its content, nor do anything that may impair its functionality or interfere with another person's access to or use of this website or its content.

You must not use this website or content in any way that is unlawful or damaging to vanilla4cooking.nz or any other person.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You indemnify Koefaga Vanilla and hold Koefaga Vanilla harmless from and against all losses, actions, claims, demands or expenses arising out of or in connection with your use of this website.



New Zealand law applies

Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.

This document may change as our site develops and grows, so please re-visit this page as often as you wish.

Please note changes to the privacy policy, disclaimers or terms and conditions take effect immediately upon posting / become live on this site. Any further use of this website and the content enclosed within by yourself or someone under your direct care/supervision, indicates you have read and accept these complete documents.



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We ship globally

Currently we ship throughout New Zealand, and worldwide to Australia, Japan, Canada, Singapore, United Kingdom, United States.

Please ask us for a shipping quote for sending our vanilla to your country.

Request a shipping quote here

Secure on-line ordering

Order securely on-line.

All transactions in New Zealand dollars, as displayed.
Prices include GST.

Contact Us

Email: salesblablabla@vanilla4cookingblablabla.nz
Koefaga Vanilla
PO Box 201
Motueka 7143
Nelson
NEW ZEALAND

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